FAQ

Where do you ship from?

All orders are shipped from Brisbane, Australia.

  

When can I expect my package?

We ship all orders within 2 business days. You can expect your package in 3-7 Business Days with our Standard Shipping, or 1-4 Business Days with our Express Shipping

 

I need my package by a certain date, what can I do?

We suggest checking out with Express Shipping as this is our fastest method of shipping. We always aim to package orders ASAP but if you need something by a certain date, let us know and we'll see if we can send out your order on the same day.

 

Do you ship worldwide?

We offer international shipping! Delivery charges for international shipping is calculated at checkout depending on the weight of the items. Please note, Ivy and Frost is not responsible for customs, duties and taxes for your country. 

 

Do you restock earrings?

We don't always restock every style so we recommend getting it while you can! If there is however an earring you have your eye on but it's sold out, let us know and we'll see if we can get them restocked for you. We also constantly update our instagram @ivyandfrost on restocks - so follow us on there for restock updates!

 

What is your return policy?

We take every measure to ensure that our production standards are quality assured. We know that you will love your jewellery and we want you to be happy with your jewellery. Not happy with what you received? Not a problem. You have 60 days to return your item back to us for replacement, exchange or a refund.

Get in touch with us at hello@ivyandfrost.com and we'll send you instructions on how you can return the item/s back to us.

Please see our returns page for more information.

 

Oh no! I've accidentally entered an incorrect shipping address. What should I do?

We advise you to double check all the shipping information prior to you confirming your order. We do however understand that mistakes happen. Please email us immediately at hello@ivyandfrost.com to resolve this.

 

What type of payments do you accept?

We accept Afterpay, PayPal, Visa and MasterCard. We also offer express checkout with Apple Pay, Google Pay and PayPal.

 

I'd love to work with you guys! Do you do collaboration?  

We do and we'd love to work with you too! Please send us an email at hello@ivyandfrost.com and tell us a little bit about yourself.

 

Something else on your mind? Please email us at hello@ivyandfrost.com and we will get back to you ASAP.